When to Bring in Consultants to an EAM Implementation

You are responsible for implementing the Company’s Asset Management System (EAM) in your businesses. How do I know when to hire external consultants to help with the implementation of EAM? Does the size, scale, or complexity of the project determine the solution for you?

The answer is not so quick to find. A team of qualified consultants with special knowledge of the software provider can be costly. Money that could be used to train staff to increase recognition or replace the main asset.

It is true that outsourcing project management and/or collecting asset information will allow internal staff to do their jobs. On the other hand, participation in the implementation of the EAM system helps to ensure commitment. This is because the staff has a voice in its design and use. By participating, employees will not be afraid of change and are more likely to use the new system (support) correctly.

Conversely, employees who are not involved in implementation or planning may feel that they are being forced into new EAM software. When this reaction occurs, asset staff and maintenance staff may opt out of the system for fear that it will replace them, or simply because they have not met the need for improvement.

Thus, it makes sense to ask a few more questions before engaging a consultant or consulting firm. The key question now is: do we have the resources to achieve our goals? To answer the above question, customers can ask themselves 5 questions as a starting point:

What is the implementation schedule, 6 months, 1 year, 2 years?
How many people will it take to implement the plan?
What is the level of knowledge of existing staff?
Is there a staff to be in place?
Do you have a leader who will lead the changes?
If the answers to the above questions suggest that there are not enough internal resources to complete the project, you may want to contact a third party who has the necessary resources or experience with EAM software. As with customer-supplier negotiations, third-party assistance must have clearly defined roles and expectations.

Other implementation factors for third-party asset management

Using a third party can be very profitable, but it carries some risks. On the other hand, the right advisor or advisory group can provide proven procedures to make the implementation work. This helps customers recreate the wheel. In addition, an experienced implementation team or consultant can anticipate the problems and then use their expertise to find solutions that might otherwise slow implementation.

As mentioned earlier, the cost of hiring a third party to assist in the implementation can be quite high. These investments are lost if a third party does not have the authority to carry out the tasks for which it is responsible. This may seem obvious, but the real danger lies in the appearance of dragons, people who are afraid of change or loss of power. Dragons will stop the implementation of the EAM system if allowed.

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